OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!

Integration work

Dubravko Voncina reports:

After a few weeks of struggling, I managed to modify OTRS to use SAML
authentication/authorisation with eduGAIN attributes.

This version of OTRS uses modified simpleSAMLphp SP part as an
authentication module and requires simpleSAMLphp and OTRS to share some
session variables. It's not the prettiest solution and still needs a few
little modifications, but it works and it shouldn't be too difficult to
implement in federations that already have simpleSAMLphp running.

Regards,

Dubravko Voncina
University Computing Centre
University of Zagreb, Croatia